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20/20 Insight GOLD - Top 5 FAQs
How should feedback providers be selected?
The best feedback providers are those who have observed the performance of the subject most closely. These people could be bosses, peers, direct reports or customers. People are often concerned that individuals will be selected who will give low, unfair or biased ratings. These concerns arise when people think 360 will be linked to pay or personnel action, which we believe to be an inappropriate use of developmental information. Concerns can be minimised by completely removing the feedback from any subsequent pay or personnel action. The diagnosis of skills and behaviours are best used as a prelude to training and development, not personnel action. One technique to minimise concerns is to ask subjects to nominate a field of potential respondents, from which a supervisor or the team can make the final selection.
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